Privacy Policy
sallyrayfineart.com website is owned by The Lasting Mark by Sally Ray, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by sallyrayfineart.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using sallyrayfineart.com website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the sallyrayfineart.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@sallyrayfineart.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@sallyrayfineart.com.
Returns & Refunds policy
Because of the unique, individual nature of our products, all sales are final.
Final Sale Policy
We operate under a strict No Returns, No Refunds, and No Exchanges policy.
Once an order is placed and processed, it cannot be canceled or modified.
We encourage you to thoroughly review all product descriptions, dimensions, and images before completing your purchase. Feel free to contact us with any questions prior to buying.
Damaged or Lost Shipments (Insurance Claims)
While we pack every item with the utmost care to ensure safe transit, accidents occasionally happen during transport. Because your shipment is fully insured via UPS, we will work quickly to resolve any issues regarding damage or loss.
If your package arrives damaged, you must notify us within 48 hours of delivery to initiate an insurance claim:
Keep All Materials: Retain the damaged item, the original shipping box, and all interior packaging materials. UPS may require an inspection to honor the insurance claim.
Take Photographs: Provide clear, high-resolution photos of the external damage to the box, the interior packaging, and the damage to the item itself.
Contact Us: Email us directly with your order number and the attached photographs.
Once the UPS claim is verified, we will arrange for a replacement (if applicable) or issue a remedy in accordance with the insurance payout.
Contact Us
If you have any questions about our Policy, please contact us by e-mail info@sallyrayfineart.com
SHIPPING AND HANDLING
Thank you for supporting our work. Please review our shipping practices below to understand how your order is handled, tracked, and protected.
Domestic Fulfillment & Carrier
All orders are shipped from the United States via UPS (United Parcel Service).
We offer standard shipping options at checkout. Please note that UPS cannot deliver to P.O. Boxes; a physical street address is required.
Processing Times
Ready-to-Ship Items: Orders are processed and prepared for shipment within 5 to 7 business days.
Custom / Made-to-Order Pieces: Processing times vary. Please refer to the specific product listing or your confirmation email for estimated timelines.
Note: Shipping transit times apply after the order has been processed and handed over to UPS.
Shipping Insurance & Signature Requirements
Full Insurance Coverage: To guarantee your investment is protected, every shipment is fully insured for its total value during transit.
Signature Confirmation: For high-value shipments, a direct signature may be required upon delivery. If you are unavailable to sign, UPS will leave a notice with instructions for redelivery or pickup at a local UPS Access Point.
Tracking Your Order
Once your order is packaged and registered with UPS, you will receive an automated email containing your tracking number. Please allow up to 24 hours for the tracking information to update on the UPS portal.
Contact Us
If you have any questions about our Policy, please contact us by e-mail info@sallyrayfineart.com
The Lasting Mark by Sally Ray
Original narrative mixed-media canvases accompanied by their written histories.
Contact
info@sallyrayfineart.com
By appointment | Sally Ray Studio
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© 2026 The Lasting Mark by Sally Ray-Original narrative mixed-media by Sally Ray.
The story behind the canvas
